If you have received a message to pick up the order and are unavailable at the moment. Please contact customer support and our supplier might be able to hold the package for some days extra at the pickup point.

If you are unavailable for a longer time. Contact us to get information on what local carrier is delivering your package. Then contact the carrier to see if it is ok for someone else to pick up the order according to their policies.

If none of these examples apply to your case or your issue still is unresolved, feel free to contact us with your order number and specify how we can help you!